Privacy Policy

Last updated: 15/12/2025

1. Overview

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or purchase our products.

Our website address is: https://goodcraic.com.au.

We are an Australian business operating in Western Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Billing and shipping address
Account login details (such as username and encrypted password)
Payment information (processed securely by third-party payment providers)
Order history and purchase details
Product reviews and ratings submitted on our website
Communications with us

We do not store full payment card details.

3. How We Collect Personal Information

We collect personal information when you:

Place an order through our website
Create or manage an account on our website
Log in to your account
Submit a product review or rating
Contact us via email or website forms
Subscribe to marketing communications (where applicable)

4. How We Use Personal Information

We use your personal information to:

Process and fulfil orders
Create and manage customer accounts
Communicate with you about your orders or account
Provide customer support
Improve our products, services, and website
Comply with legal obligations

We do not currently send marketing or promotional emails. If we choose to do so in the future, we will only send marketing communications where permitted by law and you will be able to opt out at any time.

5. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary, including:

Payment processors
Shipping and delivery providers
Website hosting and IT service providers

We only disclose information where reasonably necessary to operate our business or comply with the law.

6. Cookies and Analytics

Our website uses cookies and similar technologies to:

Enable core website functionality, including account login and checkout
Remember user preferences
Store login and account-related information
Analyse website traffic and usage patterns

We use Google Analytics to collect information about how visitors use our website. This information may include your IP address, device type, browser, pages visited, and time spent on the site. Google Analytics collects data in an aggregated form to help us understand and improve website performance.

If you submit a product review, cookies may be used to remember your details for convenience.

You can control or disable cookies through your browser settings. Disabling cookies may affect account login, reviews, or other website functionality.

7. Storage, Security, and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy, including:

Order and transaction records retained for legal and accounting obligations
Account information retained while your account remains active
Product reviews retained to maintain the integrity of review history

8. Access, Correction, and Deletion

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, or incomplete.

If you have an account or have submitted product reviews, you may also request deletion of your personal information, subject to any legal or administrative requirements that require us to retain certain data.

Requests can be made using the contact details provided on our website.

9. Embedded Content and Third-Party Links

Our website may include embedded content (such as videos or social media posts) or links to third-party websites. Embedded content behaves in the same way as if you had visited the third-party website directly.

These third-party websites may collect data about you, use cookies, or track your interaction with their content. We are not responsible for the privacy practices of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will take effect once published on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details provided on our website.