Refund Policy

Last updated: 15/12/2025

1. Overview

This Refund Policy applies to all purchases made through our website. It should be read together with our Terms and Conditions.

We comply with the Australian Consumer Law (ACL), which provides consumers with guarantees that cannot be excluded.

2. Australian Consumer Law Guarantees

Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law.

3. Change of Mind

Due to the nature of our products (food items), we do not accept returns or provide refunds for change of mind, including but not limited to:

  • Ordering the wrong product

  • Deciding you no longer want the product

  • Incorrect size or quantity selected

4. Damaged, Incorrect, or Unsafe Products

If your order arrives:

  • Damaged

  • Incorrect

  • Unsafe or unfit for consumption

please contact us as soon as reasonably possible after delivery.

We may request details of the issue and supporting evidence such as photographs. Where appropriate, we will offer a replacement, refund, or store credit in accordance with the ACL.

5. Made-to-Order Products

Many of our products are made to order. Delays in dispatch or delivery do not automatically entitle you to a refund unless required under the Australian Consumer Law.

6. Refund Method

Approved refunds will be processed to the original payment method used at checkout unless otherwise required by law.

Refund processing times may vary depending on your payment provider.

7. Contact Us

If you believe your product is faulty or does not meet consumer guarantees, please contact us using the details provided on our website.