Terms and Conditions

Last updated: 15/12/2025

1. Introduction

These Terms and Conditions (“Terms”) apply to all purchases made through our website and govern your use of our online store. By accessing our website or placing an order with us, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.

This website is operated by an Australian business based in Western Australia. All references to “we”, “us”, or “our” refer to the business operating this website.

2. Eligibility and Use of Website

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian. You agree to use this website only for lawful purposes and not in a way that infringes the rights of others or restricts their use of the site.

3. Products

We sell food products made from beef, including beef jerky and beef liver treats.

  • Our beef jerky is intended for human consumption.

  • Our beef liver treats are marketed primarily as dog treats but are made from food-grade beef liver and are consumable by humans.

If you or your pet have allergies, sensitivities, or medical conditions, we recommend consulting a qualified professional (e.g., a medical practitioner or veterinarian) before using our products.

4. Food Safety, Allergens, and Storage

4.1 Allergen Statement

Our products are made from beef. Some products, including our beef jerky, may contain soy or traces of soy due to marinades or seasonings used during preparation.

While we take reasonable care to manage allergens, products are prepared in environments where cross-contact may occur. We cannot guarantee that any product is completely free from allergens.

Please review product descriptions carefully and contact us before purchasing if you or your pet have food allergies or sensitivities.

4.2 Storage and Handling

You are responsible for following all storage and handling instructions provided on packaging or on our website. We are not responsible for spoilage, illness, or harm resulting from improper storage, handling, or use of our products after delivery.

5. Made-to-Order Products and Availability

Our products are often made to order. While we aim to ship orders within approximately one week, delays may occur due to production time, ingredient availability, demand, or other unforeseen circumstances.

We do not guarantee availability of any product and reserve the right to limit quantities or discontinue products at any time without notice.

6. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable, unless otherwise stated.

We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time your order is placed.

Payment must be made in full at the time of purchase using the payment methods made available on our website.

7. Orders and Right to Cancel

We reserve the right to refuse, cancel, or limit any order at our discretion, including if:

  • We suspect misuse or abuse of discount codes or coupons

  • Pricing or product listing errors have occurred

  • Fraud or unauthorised activity is suspected

  • Products are unavailable or production issues arise

If an order is cancelled after payment has been taken, a refund will be issued to the original payment method.

8. Coupons, Discounts, and Promotions

Unless explicitly stated otherwise:

  • Coupons and discount codes do not apply to bundled items or already discounted products

  • Only one coupon or discount may be used per order

  • Coupons have no cash value and cannot be exchanged or refunded

We reserve the right to cancel orders or withdraw coupons if we believe a customer is abusing promotions or acting in bad faith.

9. Shipping and Delivery

Shipping times provided are estimates only and are not guaranteed. Once an order has been dispatched, responsibility for delivery rests with the carrier.

We are not liable for delays caused by postal services, couriers, customs (if applicable), or events outside our reasonable control.

Risk of loss or damage passes to you once the order has been handed over to the shipping carrier.

10. Returns and Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Due to the nature of food products, we do not accept returns for change of mind. If your order arrives damaged, incorrect, or unsafe, please contact us as soon as possible using our contact form or email with details and photographic evidence where applicable. Refunds will be issued to the original payment method unless otherwise agreed.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of our website or products.

Nothing in these Terms limits your rights under the Australian Consumer Law.

12. Intellectual Property

All content on this website, including text, images, logos, and branding, is our property or used with permission. You may not reproduce, distribute, or use any content without our prior written consent.

13. Privacy

Your use of our website is also governed by our Privacy Policy, available at [insert Privacy Policy URL], which outlines how we collect, use, and protect your personal information in accordance with Australian privacy laws.

14. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. You agree to submit to the exclusive jurisdiction of the courts of Western Australia.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will take effect immediately upon being published on our website. Your continued use of the website constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us through the contact details provided on our website.